How to Request an LMS Account Reset at Busoga College Mwiri

Introduction

The Busoga College Mwiri Learning Management System (LMS) at elearning.mwiri.sc.ug serves as the central digital learning platform for our academic community. If you're experiencing login issues or need to reset your account, this guide will walk you through the process using the Mwiri Helpdesk system.

When to Request an Account Reset

You may need to request an LMS account reset if you:

• Forgot your password and the password recovery option isn't working
• Cannot access your registered email address
• Have been locked out due to multiple failed login attempts
• Are experiencing persistent technical issues with your account
• Have recently changed your official email address

The Account Reset Process

Step 1: Submit a Support Ticket via Mwiri Helpdesk

The most efficient way to request an account reset is through our Mwiri Helpdesk ticketing system:

1. Visit helpdesk.mwiri.sc.ug
2. Locate and click on the "Submit a ticket" button (blue icon with document symbol) at the bottom of the login page
3. You'll see the text "Submit a new issue to a department" beneath the button

4. On the support request form that opens, complete the following required fields (marked with asterisks):
   • Name*
   • Email*
   • Priority (select from dropdown, default is "Low")
   • Subject*
   • Message*
   • Complete the SPAM prevention check by typing the number shown in the picture

5. You may also attach relevant files using the "Add file" button if needed
6. Click the blue "Submit Ticket" button at the bottom of the form

Alternatively, you can send an email to the ICT support team at ict@mwiri.sc.ug with the subject line "LMS Account Reset Request - [Your Name]" or visit the ICT office during working hours (Monday to Friday, 8:00 AM - 5:00 PM).

Step 3: Complete Your Support Request

When filling out the support request form:

1. In the "Subject" field, type "LMS Account Reset Request"
2. In the "Message" field, include:
   • Your full name as registered in the system
   • Your Staff/Student ID number
   • The email address registered with your account
   • A brief description of the issue you're experiencing
3. Set the "Priority" according to your urgency (Low, Medium, or High)
4. Attach any relevant screenshots if they help illustrate the issue
5. Complete the SPAM prevention check and submit your ticket

Step 4: Verification

The ICT team will verify your identity to ensure the security of your account. This may involve confirming your details against the school records or asking you to present your school ID in person.

Step 5: Reset Confirmation

Once your identity is verified, the ICT team will reset your account and provide you with temporary login credentials. You will receive these via your registered email address or in person if you visit the ICT office.

Step 5: First Login After Reset

When logging in for the first time after a reset:

1. Use the temporary credentials provided
2. You will be prompted to create a new password
3. Update your profile information if necessary

Important Notes

• Mwiri Helpdesk tickets for account resets are typically processed within 24 hours during weekdays
• You can track the status of your ticket through the Mwiri Helpdesk system using the ticket ID provided
• For urgent reset requests, please call the ICT helpdesk at [College ICT Helpdesk Number]
• Remember to use a strong password containing a mix of letters, numbers, and special characters
• Keep your login credentials confidential and never share them with others

Preventing Future Login Issues

To avoid future account problems:

• Update your recovery email and phone number regularly
• Log out properly after each session, especially when using shared computers
• Change your password periodically (recommended every 3-6 months)
• Use the "Forgot Password" feature before requesting a complete account reset

Contact Information

For any further assistance regarding the LMS, please contact:

ICT Support Team
Mwiri Helpdesk: Click the "Submit a ticket" button on helpdesk.mwiri.sc.ug
Email: ict@mwiri.sc.ug
Location: Administration Block, ICT Office
Extension: 123

Last updated: May 8, 2025